When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which do you prefer? Use specific reasons and examples to support your answer.
When I make a complaint about a defective product or poor service, I prefer to make my complaint in writing. It is easier to organize my thoughts this way and it is easier to control my emotions. Most important, it gives me written proof, just in case I need it.
When I write, I have a chance to organize my thoughts. I can take all the time I need, and I can write two or three or more versions, if necessary. In this way, I am sure of expressing my thoughts clearly. If I speak to someone in person, on the other hand, I might become confused and nervous. I can't take time to organize my thoughts. I can't erase my words and express my idea again in a different way.
When I write, I also have the chance to control my emotions. If I am making a complaint, I am probably angry. I can express this anger in writing in any way I want. Then I can throw out the letter and rewrite it in a more courteous way. I can express my anger without offending anyone because no one will see the first letter.
When I write a letter, I have written proof of my complaint. This might be important if we can't come to a friendly agreement. If we have to go to a lawyer, I will need to show documentation. A letter of complaint is one document the lawyer will need to prove my case.
Writing a letter gives me a chance to organize my thoughts and control my emotions. It also provides me with documentation. This is why I prefer to make complaints in writing.